高雄青年門市讓我喝星巴客的心情都沒了! - 星巴克討論
By Audriana
at 2010-01-24T18:30
at 2010-01-24T18:30
Table of Contents
今天突然超想喝星巴客的,於是就和姐姐去青年門市,平常都是去廣林門市~都覺得服務
很好~也沒什麼問題! 但今天去青年門市!真的讓我想喝星巴客的心情都消失殆近了!
點餐時都還ok~取餐的時候,那位男夥伴Yves (我不知道可不可以打出來~但是因為我覺得
打
出來比較公平,因為有時候團隊裡有一個人不好~不代表全部都不好!) 他自己叫錯號碼!
剛好,他準備好要給那位客人的姓氏跟我同姓~等到我走過去要取餐時,他又說了那位客
人的號碼 和姓氏,於是我也不知道該怎麼辦~就說我是xx號,就是他最初叫錯的那個號碼
然後他整個只看了我一眼,就不理,就跟那位客人講他的飲品是什麼之類的!
讓我覺得我像一個傻子一樣站在那邊!
是怎樣!? 是你自己叫錯號碼的~我都走過去了~即使你不是要先給我~那你也應該說聲:
小姐~不好意思哦! 請稍等以下! 之類的話吧! 而不是完完全全當我空氣一樣!
如果你沒有服務的精神 那就請不要當服務業了! 在大學時,我也曾經做過餐飲業的服務
業!
不管客人再怎麼難搞,都還是要笑笑的! 而且,是你自己講錯號碼,我才上前,搞得好像
我很急 在催你一樣~ 真的是一肚子火!!
害我買回家後,一路上都很不開心~即使喝到了 也還是一樣不開心!
最後,我還是想再重申一次,如果你沒有服務的精神,請真的不要待在服務業!
因為客人會因為你的爛服務搞的一整天都不爽~而且,你不適合,也許其它的工作更適合你!!
請把機會留給下一個人,至少,他不是為工資而做,而是為了提供更好的服務給客人而做!!!!!!!!!!!!
--
愛我請你試著瘋狂一些
--
很好~也沒什麼問題! 但今天去青年門市!真的讓我想喝星巴客的心情都消失殆近了!
點餐時都還ok~取餐的時候,那位男夥伴Yves (我不知道可不可以打出來~但是因為我覺得
打
出來比較公平,因為有時候團隊裡有一個人不好~不代表全部都不好!) 他自己叫錯號碼!
剛好,他準備好要給那位客人的姓氏跟我同姓~等到我走過去要取餐時,他又說了那位客
人的號碼 和姓氏,於是我也不知道該怎麼辦~就說我是xx號,就是他最初叫錯的那個號碼
然後他整個只看了我一眼,就不理,就跟那位客人講他的飲品是什麼之類的!
讓我覺得我像一個傻子一樣站在那邊!
是怎樣!? 是你自己叫錯號碼的~我都走過去了~即使你不是要先給我~那你也應該說聲:
小姐~不好意思哦! 請稍等以下! 之類的話吧! 而不是完完全全當我空氣一樣!
如果你沒有服務的精神 那就請不要當服務業了! 在大學時,我也曾經做過餐飲業的服務
業!
不管客人再怎麼難搞,都還是要笑笑的! 而且,是你自己講錯號碼,我才上前,搞得好像
我很急 在催你一樣~ 真的是一肚子火!!
害我買回家後,一路上都很不開心~即使喝到了 也還是一樣不開心!
最後,我還是想再重申一次,如果你沒有服務的精神,請真的不要待在服務業!
因為客人會因為你的爛服務搞的一整天都不爽~而且,你不適合,也許其它的工作更適合你!!
請把機會留給下一個人,至少,他不是為工資而做,而是為了提供更好的服務給客人而做!!!!!!!!!!!!
--
愛我請你試著瘋狂一些
--
Tags:
咖啡
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