夥伴未經詢問就扣紅利點數 - 星巴克討論
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By Robert
at 2013-03-18T10:27
at 2013-03-18T10:27
Table of Contents
這原本是個美好的禮拜一早晨
我一如往常的到政大門市買杯咖啡
進到店內發現櫃台的夥伴不是我熟悉的那位
不過沒關係 這並不會破壞我的好心情
我照常點了大杯香草蜜思朵去冰半糖低脂牛奶
而我朋友則點了中杯
這位幫我結帳的夥伴看起來是新手動作有點慢
但我不介意 我並不趕時間
直到我拿出一代隨行卡結帳時
夥伴:"小姐 卡片裡面餘額不足喔"
我轉頭跟我朋友說我錢不夠 能不能借我卡
然後我拿著我朋友的卡回到櫃檯(我的卡則還插在感應器裡面)
我說:"那幫我用原本的那張卡扣70塊的(大杯的) 再用這張卡扣60塊的(中杯的)"
那位夥伴回應:"對 幫你扣70塊的"
我站在櫃檯前等待 過了一兩分鐘
夥伴:"那結帳完剩紅利兩點喔!"
我頓時覺得晴天霹靂 想說怎麼會扯到紅利這件事了?
我從點餐到結帳完完全全沒有提過"紅利"這兩個字啊!
我馬上跟夥伴反映說 我是要用現金扣款 沒有要用紅利耶
夥伴:"可是剛剛已經幫你用紅利扣了 所以剩下紅利兩點喔"
我覺得我的理智快要斷線了
沒有一句道歉 好像一切事情都很理所當然的樣子
這到底算什麼啊???
可是我忍住了 我耐著性子又重複說一次"可是我沒有要用紅利結帳"
這時候另一位夥伴過來詢問
說如果要回復紅利的話要把卡片寄回總公司 並須要10-14個工作天
我愣了一下 然後思考十秒鐘...
方案一就是自認倒楣拿著紅利剩兩點的卡片乖乖回家
方案二則是把卡片送回總公司 但要耗費兩個禮拜左右的時間
最後我選擇了後者...
我想說的是 既然做的是服務業
對顧客的態度不是應該很重要嗎?
你未經詢問就扣除我卡片的紅利點數 這是標準的作業流程嗎?
如果當下立刻道歉說句"不好意思我弄錯了"
是不是就不會讓對方覺得受氣了呢?
我自認算是脾氣蠻好的人 但這件事真的讓我有點生氣
以後要買星巴克的話我可能會挑時間去吧
避開那位夥伴在櫃台的時間...
--
All Comments
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By Kyle
at 2013-03-20T03:41
at 2013-03-20T03:41
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By Catherine
at 2013-03-20T08:05
at 2013-03-20T08:05
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By Necoo
at 2013-03-21T13:40
at 2013-03-21T13:40
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By Jacky
at 2013-03-23T00:41
at 2013-03-23T00:41
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By Oliver
at 2013-03-27T08:38
at 2013-03-27T08:38
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By Hardy
at 2013-03-31T13:37
at 2013-03-31T13:37
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By Puput
at 2013-04-05T09:36
at 2013-04-05T09:36
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By Hardy
at 2013-04-06T14:46
at 2013-04-06T14:46
常被這些夥伴稿的脾氣超壞心情超差的
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By Connor
at 2013-04-10T15:15
at 2013-04-10T15:15
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at 2013-04-14T17:46
at 2013-04-14T17:46
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at 2013-04-17T09:37
at 2013-04-17T09:37
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at 2013-04-17T23:21
at 2013-04-17T23:21
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By Annie
at 2013-04-19T20:09
at 2013-04-19T20:09
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By Christine
at 2013-04-20T02:40
at 2013-04-20T02:40
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By Jessica
at 2013-04-22T08:55
at 2013-04-22T08:55
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By Oliver
at 2013-04-25T02:17
at 2013-04-25T02:17
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By Oscar
at 2013-04-28T03:52
at 2013-04-28T03:52
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By Hedwig
at 2013-05-01T17:39
at 2013-05-01T17:39
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By Faithe
at 2013-05-03T15:16
at 2013-05-03T15:16
飲品的 沒有期限
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By Lydia
at 2013-05-06T00:37
at 2013-05-06T00:37
選擇扣紅利!?
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By Rebecca
at 2013-05-08T03:14
at 2013-05-08T03:14
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By Isla
at 2013-05-11T12:58
at 2013-05-11T12:58
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By Harry
at 2013-05-16T02:58
at 2013-05-16T02:58
遇到這種事請當班阿值出來跟他說一下,他一定會教啦
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By Ophelia
at 2013-05-17T08:48
at 2013-05-17T08:48
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By Margaret
at 2013-05-17T19:40
at 2013-05-17T19:40
的地方,然後受氣之後再來抱怨= =
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By Ingrid
at 2013-05-18T05:53
at 2013-05-18T05:53
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By Caroline
at 2013-05-22T22:58
at 2013-05-22T22:58
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