雖是無意.但感受很深.. - 星巴克討論

By Elma
at 2010-04-07T01:51
at 2010-04-07T01:51
Table of Contents
如果是因為熱水器故障的話,這點要跟你說聲抱歉,因為當天
白天三多門市裡的抽水幫浦掛掉了,所以不只是飲用水,連洗
手間的水也都不能用。所以為此門市也在門口跟洗手間貼上公
告表示抱歉。
正逢那天是星期假日,所以來客數也相當相當多。
所以如果是中午因為抽水幫浦炸掉的關係導致你沒辦法享受的
這點,真是對你感到抱歉。
至於晚上禮盒的事情,我就真的是沒看見。
印象中,星期天那天晚上到了八點左右,門市的來客突然大增
許多,一路就這樣排排排,排到門口去了。(遠望)
因為當天晚班只有四個人,三個人負責主機跟吧台的部份,一
位還不能成為現場的人手,所以碰到那些狀況真的是有點措手
不及。也因為同時必須應付相當多的狀況跟客人,所以在待客
上若是有讓您感到不愉快,跟您說聲抱歉。
您這樣的行為不算是奧客,門市端也有門市端的疏忽。
相信您如果找時間再跟三多門市的夥伴聊聊,或是請值班跟您
溝通當時的狀況,希望您能見諒。:)
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