今天的星巴克讓我有被受羞辱的感覺!! - 星巴克討論
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By Ursula
at 2009-08-17T02:03
at 2009-08-17T02:03
Table of Contents
非常久以前然後很不巧的我還是政大門市夥伴的時候
外食問題始終非常之嚴重 我自己個人的觀點是--
儘管在餐飲業 都存在著所謂禁外食的條款
可以發揮成來客此次的消費含有空間成本 門市營運成本
所以我們不鼓勵攜帶外食 畢竟我們也是要做生意
不過點了飲料卻不搭配門市的餐點呢?
你並不能說他沒有消費呀~ 況且要是真的他是真的喜歡星巴克的咖啡
卻對於餐點的口味價位不能接受呢? 或是說他喜歡搭配門市無法提供的餐點呢?
這部分是不是就存在著一些可以彈性調整的空間呢?
於是那時候呢 我們門市會議有特別提出討論
討論出的方案就是像是說小點心小餅乾之類的是沒啥問題
夥伴們也不需要像是糾察隊的來回去盯 這部分是會讓人感覺不舒服的
但不是說完全的放任這個來客攜帶外食的動作
像是說那種熱呼呼香噴噴跟維力炸醬麵一樣的東西就太over了~
也許這類的東西就必須比較強硬的去約束管制
因為是有可能影響到其他客人的感受 你不會想再品嘗咖啡時
旁邊有羹大王飄來飄去...
很難想像嗎? 那麼想像一下在麥當勞裡面有人在吃鬍鬚張這種超歡樂的畫面吧!
即使離職那麼久了 我認為星巴克儘管某些方面的經營理念
就跟貓大總是認為自己是某領域的龍頭一樣 有些自恃
不過能最棒的是體驗 能提供客人怎樣的體驗也是夥伴最棒的體驗
特別是在學校週邊 或許還得多設想一下學生的生活環境
如果沒把門市品牌鎖死在只為高官子弟富豪之後千金少爺之類的
那麼是不是該經營環境不是那麼優渥卻真的喜愛星巴克的客群呢?
當然 要是現任店長銅臭味比較重的話 那就是另一個故事了。
--
All Comments
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at 2009-08-22T01:17
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