顧客至上就得為她把屎把尿? - 星巴克討論

By Edwina
at 2008-10-23T10:45
at 2008-10-23T10:45
Table of Contents
昨天聽友人說
他有個在忠孝新生星巴克打工的朋友講說
有個自稱瞎眼的6x歲老太婆
在他們門市已經待了半年以上
家人似乎在美國
由於他自稱瞎眼 所有服務都須由門市人員親自服務
舉凡最基本的隨傳隨到
上廁所的清潔善後(都要花三十分鐘左右)
平常大部份都是店長幫阿婆擦屁股的…
店長超辛苦
而阿婆如果拉肚子還會叫店內員工看她大的多不多…
幫她擦屁服她還會要求一堆
報警警方又以她未干擾其餘顧客為由之類的不受理
若店內員工不理睬那個阿婆
其他不知詳情的顧客則會開始抱怨他們的態度
那位阿婆之前是在龍門門市駐點
後來是因為大吵大鬧才被趕出來
有位常在龍門用餐的顧客到這邊來以同情態度的表示沒想到她跑來這了!
除了影響服務生的工作還多少影響其他顧客(一直無病呻吟加不雅言詞)
每次都打出「我是殘障人士」這張王牌
要求一堆 任意差遣謾罵
想請問有沒有什麼方法可以解決的?
--
他有個在忠孝新生星巴克打工的朋友講說
有個自稱瞎眼的6x歲老太婆
在他們門市已經待了半年以上
家人似乎在美國
由於他自稱瞎眼 所有服務都須由門市人員親自服務
舉凡最基本的隨傳隨到
上廁所的清潔善後(都要花三十分鐘左右)
平常大部份都是店長幫阿婆擦屁股的…
店長超辛苦
而阿婆如果拉肚子還會叫店內員工看她大的多不多…
幫她擦屁服她還會要求一堆
報警警方又以她未干擾其餘顧客為由之類的不受理
若店內員工不理睬那個阿婆
其他不知詳情的顧客則會開始抱怨他們的態度
那位阿婆之前是在龍門門市駐點
後來是因為大吵大鬧才被趕出來
有位常在龍門用餐的顧客到這邊來以同情態度的表示沒想到她跑來這了!
除了影響服務生的工作還多少影響其他顧客(一直無病呻吟加不雅言詞)
每次都打出「我是殘障人士」這張王牌
要求一堆 任意差遣謾罵
想請問有沒有什麼方法可以解決的?
--
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星巴克
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