有關生日卡的優惠? - 星巴克討論
By Poppy
at 2008-11-29T20:10
at 2008-11-29T20:10
Table of Contents
推 asssa:我不這樣想耶 一個大公司本來政策做法就要一致 哪有這家生? 11/29 10:57
→ asssa:卡八折 另一家卻沒有的道理?要回饋顧客及讓顧客感受到貼心11/29 10:58
→ asssa:與在意才會針對熟客發生日卡阿11/29 10:58
→ asssa:雖然總部沒規定一定要給八折 可是就顧客的角度 誰知道哪是 11/29 11:00
→ asssa:總部還是門市的問題? 11/29 11:00
推 asssa:我的意思是 如果總公司給門市這樣的空間 那應該是以八折為11/29 18:59
→ asssa:統一的形式 也就是說 在門市極端不得已的情況下 才沒有八折11/29 19:00
→ asssa:就顧客自己來講 我不太相信客人會去想說是這門市有困難所以11/29 19:01
→ asssa:沒辦法給八折 客人可能只會覺得怎麼每家門市都不一樣 11/29 19:02
→ asssa:這樣對企業形象也蠻傷的 身為熟客都不一定拿的到生日卡了11/29 19:02
→ asssa:既然拿到 公司又給了八折這樣的空間 為什麼不給呢11/29 19:03
→ asssa:就當幫客人慶生 大家也開心阿 11/29 19:03
我能了解與體會A大的感受,其實公司沒有給門市這個空間,而是門市端自己給熟客的。
星巴克除了一致的服務與飲料品質外,有些地方是沒有特別做規範的,那是留給門市自己
做評估與決定,就像法律一樣,只是給個大原則,細節其實只要不違反公司規定,大多可
以被接受(店經理上面還有區經理,假若區經理覺得不ok,那店經理也就無法執行)。
對於事物都有些自己的考量,A店做法可能不一定適用B店。以節慶禮盒為例:我知道部分
門市給予預購or訂購大量的客人一些discount或變向的回饋,但不能把這個優惠要求其他
門市比照辦理。我還是回歸到最初的說法,要以各店夥伴告知說明為主。
身為熟客與夥伴,我能理解A大的感受,一年才生日一次,別人可以打八折為什麼我不行
,目前現行的生日卡仍有些許差異,還希望A大以及其他喜愛星巴克的朋友能體諒。這個
東西跟總公司反應,假若總公司想要做回應就會變成變成兩個情況:1.下Scoop全面禁止
2.針對生日卡細節作更周全的規範。
希望這樣的解釋能讓A大了解與釋懷
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