一杯牛奶二蒸的拿鐵 - 星巴克討論
By Liam
at 2008-11-26T01:50
at 2008-11-26T01:50
Table of Contents
不好意思 我就是那位原PO的死黨
那天的過程是這樣的
我一共買了兩杯飲料 分別是抹茶latte跟latte
因為我朋友在上班 所以我想他不能馬上喝到飲料 所以我就想如果溫度高點比較好
但是抹茶是我自己要馬上喝的 我又滿怕燙的
所以當時心底有點抱歉麻煩夥伴的點了兩杯溫度不一樣的飲料
也刷了員工卡 主機的夥伴很親切的幫我drink call了兩杯飲料
我看到製作的過程是這樣的
夥伴先將一缸奶 完成了我的抹茶latte 之後將那一缸奶 直接再架上 機器蒸熱
再繼續完成那一杯溫度比較高的latte
那天的我身體不太舒服腦袋有點遲緩 看到這樣的狀況 我先想我有看錯嗎?
回想起剛剛看到的過程 那的確是牛奶二蒸無誤
跟之前我所受的訓練是相互違背的
並非像之前A大發文的 先蒸正常溫度 不碰其他飲料 在做加熱的動作
bar夥伴也並不是很rush
之後 幫我加熱糕點的伙伴很親切的笑著問我要不要袋子 並很貼心的幫我裝好
我反射性的微笑應答
提著飲料 我回想剛剛的過程 越來越生氣 也氣自己並沒有當下提出詢問和意見
所以和我朋友講話有些情緒化 這點是我滿抱歉的一部份
對我而言 客訴是一項途徑 但就我那天的經驗 主機和糕點助手都很親切也貼心服務
這是我想要稱讚其門市的地方
兩相權衡之下 我本想說就這樣算了 大不了不要在那間門市消費便可
如今我朋友剛跟我說他在這裡發了文 我看了他寫的文章跟A大的回文
在經過寫信跟A大說明我看到的過程之後 我覺得我有責任解釋這樣子的情況
希望無論是夥伴或顧客 我們都可以給彼此一個美好的星巴克體驗
最後要感謝A大 還抽空回我的信 謝謝 :)
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